Privacy Policy

1. Introduction

This Privacy Policy applies to Gold’s Gym Ranchi, operated by Aakarshan Fitness Private Limited. It explains how we collect, use, store, protect, and process personal information provided by members, prospective members, website users, visitors, and people contacting us through online or offline channels.

By using our website, submitting your details, purchasing or renewing a membership, contacting us on WhatsApp, visiting the gym, or using our services, you agree to the collection and use of information as described in this Privacy Policy.

2. Business Details

Gold’s Gym Ranchi is operated by Aakarshan Fitness Private Limited at the following location:

3. Information We Collect

We may collect personal and membership-related information when you fill out a form, purchase a membership, renew a plan, contact us, visit the gym, use the website, or communicate with our team.

The information may include your full name, phone number, email address, membership number or member ID, selected membership plan, renewal or upgrade details, preferred timing, fitness goal, payment amount, payment status, order ID, payment ID, transaction reference, support messages, and any information voluntarily shared by you.

For renewal or upgrade requests, we may also collect details such as your current or previous membership plan, expiry date, registered phone number, and other information required to verify the correct membership record.

4. Information Collected Offline

If you join or renew your membership at the gym, we may collect information through offline forms, membership agreements, declaration forms, identity verification, payment receipts, or other documents required for membership record keeping.

Offline information may be used together with online information to maintain accurate membership records, verify payments, provide support, and manage gym access.

5. How We Use Your Information

We use your information to process membership joining, renewals, upgrades, payment confirmation, membership activation, gym access, customer support, communication, accounting, record keeping, and policy compliance.

We may also use your contact details to send membership-related updates, plan details, renewal reminders, service information, support responses, offer communication, gym timing updates, or important policy notices.

We may use membership and payment information to prevent duplicate activation, wrong-plan activation, payment mismatch, fraud, incorrect renewal, or other support-related issues.

6. Payment Information

Online payments may be processed through a secure third-party payment gateway such as Razorpay or any other payment service provider used by Gold’s Gym Ranchi.

We do not store sensitive payment credentials such as card number, CVV, UPI PIN, net banking password, wallet password, or similar confidential payment authentication details.

We may store limited payment reference information such as payment ID, order ID, transaction reference, payment status, paid amount, selected plan, payment date, and customer details for membership activation, accounting, support, refund review, and verification purposes.

7. WhatsApp, Phone, Email, and Contact Forms

When you contact us through WhatsApp, phone call, email, social media, website form, or any other communication channel, we may collect and store the information shared by you for support, follow-up, membership assistance, inquiry handling, or service improvement.

Messages sent through third-party platforms such as WhatsApp, Instagram, Facebook, YouTube, or payment gateways are also subject to the privacy policies and terms of those platforms.

8. Website Usage, Cookies, and Analytics

Our website may use cookies, tracking pixels, analytics tools, browser storage, server logs, or similar technologies to understand website usage, improve user experience, measure page performance, maintain security, and analyze visitor behavior.

Information collected automatically may include device type, browser type, IP address, approximate location, pages visited, time spent on pages, referring website, and interaction data.

You may control cookies through your browser settings. Disabling cookies may affect some website features or user experience.

9. Marketing and Promotional Communication

We may use your phone number, email address, or communication details to share membership offers, renewal reminders, gym updates, service information, promotional campaigns, or important announcements related to Gold’s Gym Ranchi.

If you do not wish to receive promotional communication, you may contact us and request removal from promotional lists. However, we may still contact you for important membership, payment, policy, security, or service-related communication.

10. Sharing of Information

We do not sell your personal information. We may share limited information only when required for business operations, membership activation, payment processing, customer support, accounting, compliance, or legal requirements.

Information may be shared with payment gateway providers, website or technology service providers, internal staff, membership desk, accounting or audit support, legal advisors, regulatory authorities, or government departments when required by applicable law.

Any information shared with service providers is intended to be limited to what is reasonably necessary for the specific service or purpose.

11. Data Security

We take reasonable technical, administrative, and operational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure. You should avoid sharing sensitive payment credentials, passwords, OTPs, UPI PINs, or banking passwords with anyone.

12. Data Retention

We may retain your personal information, membership records, payment references, support history, and related documents for as long as reasonably required for membership management, customer support, accounting, tax, legal, operational, fraud prevention, or dispute resolution purposes.

Certain records may be retained even after membership expiry if required for accounting, legal compliance, payment verification, internal audit, or dispute handling.

13. Accuracy and Updating of Information

Members are responsible for providing accurate and updated information at the time of joining, renewal, upgrade, or support request.

If your phone number, email address, membership details, or other personal information changes, you should inform the membership desk so that your records can be updated.

14. Access, Correction, and Deletion Requests

You may contact us to request access, correction, update, or deletion of your personal information, subject to identity verification and applicable legal, accounting, operational, or contractual requirements.

We may not be able to delete certain records immediately if they are required for legal compliance, payment verification, tax, audit, dispute handling, security, or membership record purposes.

15. Third-Party Links and Services

Our website may contain links to third-party websites or services such as payment gateways, WhatsApp, Instagram, Facebook, YouTube, Google Maps, or other platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies of those third-party platforms before using them.

16. Children’s Information

Our general gym membership services are intended for eligible members as per gym policy. Children may not be allowed in workout areas unless specifically permitted by management or as part of a program-specific rule.

If information related to a minor is provided for any permitted program, inquiry, or support purpose, it should be provided by a parent, guardian, or authorized person.

17. Legal Compliance

We may use or disclose information when required to comply with applicable laws, regulations, legal processes, court orders, government requests, taxation, accounting, audit requirements, fraud prevention, or enforcement of our policies and rights.

18. Policy Updates

Gold’s Gym Ranchi may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website, membership services, online payment services, or gym facilities after the updated policy is posted will be considered acceptance of the updated Privacy Policy.

19. Contact Information

For privacy-related questions, correction requests, membership record updates, payment reference support, or data-related concerns, please contact: