Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to membership joining, renewal, upgrade, online payment, offline payment, personal training, fitness services, and related payments made for Gold’s Gym Ranchi, operated by Aakarshan Fitness Private Limited.

By purchasing a membership, renewing a membership, upgrading a plan, making an online payment, or using our services, you agree to this Refund & Cancellation Policy along with our Terms & Conditions and other applicable gym policies.

2. Business Details

Gold’s Gym Ranchi is operated by Aakarshan Fitness Private Limited at the following location:

3. General Refund Rule

Membership fees paid for gym membership, renewal, upgrade, personal training, fitness programs, or any related service are generally non-refundable.

Once a membership payment is successfully made and the plan is activated, renewed, upgraded, processed, or the member has started using the gym facilities or services, cancellation or refund will not normally be allowed.

The member should review the selected plan, amount, duration, inclusions, and terms carefully before making payment.

4. No Refund After Activation

No refund will be provided once membership has been activated, renewed, upgraded, or service access has been provided.

No refund will normally be provided if the member has started using the gym facilities, attended training sessions, accessed services, or used any benefit under the selected plan.

Non-usage of the membership by the member, personal schedule issues, relocation, change of mind, lack of attendance, or failure to use the gym regularly will not automatically qualify for a refund.

5. Cancellation by Member

If a member wishes to cancel a membership request, the request must be raised immediately and before the membership is activated or processed.

Cancellation requests received after membership activation, renewal, upgrade, or service processing may not be eligible for refund.

Any cancellation request will be reviewed by the membership desk and management. The final decision will depend on payment status, activation status, plan type, usage status, and applicable gym policy.

6. Duplicate Payment

If a member makes a duplicate payment by mistake for the same membership plan or renewal, the member should contact the membership desk with payment proof and transaction details.

After verification, the duplicate amount may be adjusted against future membership dues, upgraded service value, or refunded to the original payment method, subject to management approval.

Duplicate payment verification may require the member’s full name, registered phone number, membership number or member ID, payment date, payment amount, payment mode, Razorpay payment ID, bank reference, UPI reference, or other relevant proof.

7. Failed or Pending Transaction

If payment is deducted from the member’s bank account, UPI, card, wallet, or other payment method but the transaction fails or remains pending, the member should contact the membership desk with payment details.

If the payment is not received by Gold’s Gym Ranchi, the refund or reversal will usually be handled by the bank, card network, UPI provider, wallet provider, or payment gateway as per their applicable timelines and rules.

If the payment is received by Gold’s Gym Ranchi but membership is not updated due to a technical issue, the payment will be verified and the membership may be activated, renewed, adjusted, or resolved as per the verified transaction status.

8. Wrong Plan Selection

If a member selects the wrong membership plan, renewal plan, or upgrade option, the member must contact the membership desk immediately before membership activation or record update.

If the request is raised before activation, Gold’s Gym Ranchi may allow correction, adjustment, or upgrade after verification. Any difference in amount must be paid by the member.

If the selected plan has already been activated, renewed, upgraded, or used, plan correction or refund may not be available. The management may, at its discretion, allow adjustment or upgrade based on the case.

9. Renewal and Upgrade Payments

Payments made for membership renewal or upgrade are generally non-refundable once the renewal or upgrade is processed in the gym records.

For renewal payments, members should provide their Membership No / Member ID, registered phone number, or other required details so that the payment can be correctly matched with the existing membership account.

If payment is made without sufficient member details or with incorrect information, activation or renewal may be delayed until verification is completed.

10. Medical or Exceptional Cases

Refund, extension, freeze, transfer, or adjustment may be considered only in exceptional cases such as serious medical condition, permanent disability, major injury, or other valid reasons, subject to supporting documents and management approval.

Medical or exceptional requests must be submitted with relevant documents, payment proof, membership details, and a clear written explanation.

Approval of any refund, freeze, extension, transfer, or adjustment is not automatic. The final decision will be made by the management after reviewing the case.

11. Membership Freeze, Extension, or Transfer

Membership freeze, extension, hold, or transfer is generally not guaranteed and may be allowed only in specific cases as per gym policy.

Any approved freeze, extension, transfer, or adjustment may be subject to administrative charges, supporting documents, timeline restrictions, internal rules, and management approval.

Freeze, extension, or transfer approval does not automatically create a refund claim.

12. Cancellation or Suspension by Gym

Gold’s Gym Ranchi reserves the right to cancel, suspend, restrict, or terminate membership in case of misconduct, abuse, violation of gym rules, false information, non-payment of dues, misuse of facilities, unsafe behaviour, or conduct affecting staff, trainers, members, or gym discipline.

In such cases, refund may not be applicable. The management’s decision will be final, subject to applicable law.

13. Offers, Discounts, and Promotional Plans

Promotional prices, discounts, seasonal offers, launch offers, annual offers, or special plans are time-limited and may have specific conditions.

Once a payment is made under an offer or promotional plan, the conditions of that plan will apply. Offers may not be clubbed, exchanged, transferred, or refunded unless specifically approved by the management.

14. Personal Training and Special Services

Fees paid for personal training, special fitness programs, coaching sessions, transformation programs, workshops, or other paid services are generally non-refundable once the service is booked, scheduled, started, or used.

Any rescheduling, adjustment, or extension will depend on trainer availability, service type, prior notice, and management approval.

15. Refund Processing Time

If a refund is approved, it will usually be processed to the original payment method where possible.

Refund timelines may depend on the bank, card network, UPI provider, wallet provider, payment gateway, and internal verification process. The timeline may vary depending on the payment method and financial institution involved.

Gold’s Gym Ranchi will not be responsible for delays caused by banks, payment gateways, UPI systems, card networks, wallets, or third-party payment processors.

16. Payment Gateway Charges and Taxes

In some cases, payment gateway charges, bank charges, processing fees, convenience fees, taxes, or other third-party charges may not be refundable, depending on the payment method, gateway rules, and applicable law.

If any deduction applies to an approved refund, the member will be informed during the refund review or processing stage.

17. Chargeback or Dispute

If a member raises a bank dispute, chargeback, UPI complaint, or payment gateway dispute after receiving membership activation or service access, Gold’s Gym Ranchi may provide membership records, payment details, service records, policy acceptance details, and other relevant proof to the concerned payment provider, bank, or authority.

Filing a dispute does not automatically make the payment refundable. The dispute outcome will depend on verified records, applicable policy, and payment provider rules.

18. How to Request Refund or Payment Support

To request refund review, duplicate payment support, failed transaction support, wrong plan correction, or payment verification, the member must contact the membership desk with complete details.

The request should include full name, registered phone number, email address, Membership No / Member ID if available, payment date, payment amount, selected plan, payment mode, transaction reference, Razorpay payment ID or order ID if available, and reason for request.

Incomplete information may delay verification and resolution.

19. Management Decision

All refund, cancellation, adjustment, freeze, extension, transfer, duplicate payment, wrong plan, and exceptional case requests will be reviewed by the membership desk and management.

The management’s decision will be final based on payment status, activation status, usage status, submitted documents, plan terms, gym policy, and applicable law.

20. Policy Updates

Gold’s Gym Ranchi may update this Refund & Cancellation Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date.

Continued use of our website, online payment services, membership services, or gym facilities after the updated policy is posted will be considered acceptance of the updated policy.

21. Contact Information

For refund, cancellation, duplicate payment, failed transaction, wrong plan, renewal, or payment-related support, please contact: