Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of membership plans, online payments, renewals, upgrades, gym facilities, and related services offered by Gold’s Gym Ranchi, operated by Aakarshan Fitness Private Limited.

By purchasing a membership, renewing an existing membership, making an online payment, using the gym facilities, or submitting your details through our website, you agree to follow these Terms & Conditions, gym rules, safety instructions, and policies issued by the management from time to time.

2. Business Details

Gold’s Gym Ranchi is operated by Aakarshan Fitness Private Limited at the following location:

3. Membership Eligibility and Registration

A person may become a member only after submitting the required details, completing applicable formalities, accepting the gym policies, and making the required payment.

Members must provide correct and complete information, including name, phone number, email address, membership number or member ID where applicable, and any other details required for membership registration, renewal, verification, or support.

The management reserves the right to verify member details before activating, renewing, upgrading, or modifying any membership.

4. Membership Activation

Membership will be activated only after successful payment confirmation and basic verification of member details by the membership desk.

For online payments, the membership start date may be counted from the date of successful payment or from the agreed start date recorded by the membership desk.

Access to gym facilities may be restricted until payment confirmation, member verification, and required formalities are completed.

5. Membership Plans, Pricing, and Offers

Gold’s Gym Ranchi may offer monthly, quarterly, semi-annual, yearly, promotional, or customized membership plans. The benefits, validity, price, inclusions, and offers may vary depending on the selected plan and current policy.

Prices, discounts, offers, and promotional plans may be changed, updated, or withdrawn by the management without prior notice.

A member will receive benefits only as per the selected and paid membership plan. Any additional service, personal training, special program, guest access, freeze, transfer, or upgrade may be subject to separate approval, charges, and conditions.

6. Renewal and Upgrade

Membership renewal or upgrade is subject to current pricing, availability, verification, and gym policy at the time of renewal or upgrade.

For renewal, members should provide their Membership No / Member ID, registered phone number, or other required details so the payment can be matched with the correct membership record.

If a member renews or upgrades online, the final renewal or upgrade will be updated in the gym records only after payment confirmation and verification by the membership desk.

7. Transfer, Freeze, and Extension

Membership is generally non-transferable and non-assignable. Transfer, freeze, extension, or hold of membership may be allowed only in specific cases and only after written approval from the management.

Any approved transfer, freeze, extension, or adjustment may be subject to applicable charges, supporting documents, and internal policy conditions.

The management reserves the right to accept or reject any request for membership transfer, freeze, extension, or adjustment.

8. Cancellation and Refund

Membership fees paid for joining, renewal, upgrade, or any fitness service are generally non-refundable once the payment is processed, membership is activated, or the service has started.

Refunds, adjustments, or extensions may be considered only in exceptional cases such as duplicate payment, failed transaction, serious medical condition, permanent disability, or other valid reasons, subject to supporting documents and management approval.

The detailed refund and cancellation process is available on our Refund & Cancellation Policy page.

9. Online Payments

Online payments may be processed through a secure third-party payment gateway such as Razorpay or any other payment service provider used by the gym.

Gold’s Gym Ranchi does not store card numbers, CVV, UPI PIN, net banking passwords, or wallet credentials. Payment-related information such as payment ID, order ID, amount, plan name, payment status, and transaction reference may be stored for membership records, support, and accounting purposes.

If payment is deducted but membership is not updated, the member must contact the membership desk with payment proof, registered phone number, and transaction details.

10. Facility Usage and Gym Rules

Members must follow gym rules, staff instructions, safety guidelines, hygiene standards, and equipment usage instructions at all times.

The gym reserves the right to restrict entry, suspend membership, or terminate membership in case of misconduct, abusive behaviour, violation of rules, misuse of facilities, unpaid dues, false information, or conduct that affects safety, discipline, or the experience of other members.

Members must use equipment responsibly and return weights, accessories, and training equipment to their proper place after use.

11. Health Declaration and Safety

Members are advised to consult a physician before starting any exercise program, especially if they have a medical condition, injury, pregnancy, heart condition, blood pressure issue, breathing issue, or any other health concern.

Members use the gym facilities at their own risk. Gold’s Gym Ranchi, its management, staff, trainers, and representatives will not be responsible for any injury, health issue, loss, or damage arising from undisclosed medical conditions, misuse of equipment, overtraining, ignoring instructions, or failure to follow safety guidelines.

12. Personal Belongings

Members are responsible for their personal belongings, including bags, mobile phones, cash, jewellery, watches, documents, and other valuables.

Gold’s Gym Ranchi will not be responsible for loss, theft, or damage to any personal belongings inside or around the gym premises.

13. Guest Policy

Guest or visitor access may be allowed only with prior approval from the management and may be subject to applicable charges, rules, and identity verification. Any visitor access will be available only when officially approved by management in writing.

Members are responsible for the conduct of their guests while they are inside the gym premises.

14. Children Policy

Children may not be allowed inside workout areas unless specifically permitted by the management or as part of a program-specific rule.

The management reserves the right to restrict access for safety, operational, or policy reasons.

15. Changes in Rules, Timings, and Facilities

The gym may update its operating hours, rules, facilities, equipment, classes, trainers, schedules, services, and policies whenever required due to maintenance, safety, operational, business, government, or management reasons.

Temporary closure, repair work, class changes, trainer changes, or facility changes may occur without creating any automatic refund claim.

16. Photography, Video, and Social Media

Members must respect the privacy of other members. Photography, video recording, reels, or social media content inside the gym may be restricted in certain areas or situations.

Any commercial shoot, promotional shoot, or content creation inside the gym requires prior permission from the management.

17. Limitation of Liability

To the maximum extent permitted by law, Gold’s Gym Ranchi, Aakarshan Fitness Private Limited, its management, staff, trainers, representatives, and associates shall not be liable for indirect, incidental, special, or consequential loss, injury, damage, claim, or expense arising from the use of gym facilities or services.

Members agree to use the facilities responsibly and follow instructions provided by gym staff and trainers.

18. Policy Updates

Gold’s Gym Ranchi may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website, membership services, or gym facilities after policy updates will be considered acceptance of the updated terms.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts in Ranchi, Jharkhand.

20. Contact Information

For questions related to membership, renewal, payments, policies, or support, please contact: